In order to succeed, organizations require to engage customers while making their people more productive. It is recommended that organizations should unify their business processes to ensure a comprehensive view of their business to boost efficiency while keeping complete control over their resources. The organizations need smart business applications which can predict trends to drive proactive intelligent action. Artificial Intelligence (AI) & Mixed Reality are such domains that can enable organizations to get the maximum from data. With data sources such as transactions, Internet, social networks, health care devices and sensor networks, AI and Mixed Reality can power up the digital transformation of organizations while enabling visualization and analysis of data.
What Are AI and Mixed Reality?
Artificial Intelligence (AI) aims to create intelligent machines with the ability to identify patterns in streams of inputs. An intelligent system can carry out specific tasks on its own. Some of the most common examples include smart devices, chat bots, advertising algorithms, and more. With AI, boots can perform tasks, discover meaning, generalize, or learn from past experience.
Mixed reality helps in connecting the physical world with the digital world. Movement through the physical world can translate to movement in the digital world.
How These Things Help Your Business?
Improving Sales:- Advanced ERP solutions such as Microsoft Dynamics 365 empowers organizations to discover predictive insights that help in making informed decisions. These useful insights help in providing personalized experiences to customers while building relationships and increasing revenue. With AI field sellers, as well as, sales representatives can easily get deep insights about customers which enabled them to make informed decisions to move relationships forward.
Customer Service:- AI & Mixed Reality enable organizations to have actionable insights into critical performance metrics. The organizations can use chatbots & virtual agents to quickly resolve support issues while delivering amazing customer experience. Virtual agents can excel customer service performance across different verticals while enabling you to determine appropriate staffing levels and adjust these as needed.
Increase Operational Efficiency:- AI-driven insights enable organizations to have a real-time view of performance charts as well as the workload of agents. It, further, enables organizations to balance agent workload so that the right calls reach the right agents at the right time.
Gain comprehensive visibility:- AI & Machine Learning help in the co-relating rise or dip in production across the supply chain in case of manufacturing. Furthermore, AI can offer advanced search results based on a user’s interaction history so that personalized user experience can be realized.